Terms & Conditions

Definitions

In these Terms & Conditions, the following terms carry the meanings set out below:

• "Agreement" — these Terms & Conditions together with any engagement letter or service proposal
• "We / Us / Our" — Mivella, a legal services practice operating in Singapore
• "You / User" — any individual who accesses this website or engages our services
• "Service" — any legal assistance, advisory, or administrative service provided by Mivella
• "Content" — all text, documents, templates, and materials made available through this website
• "Website" — the website located at mivella.cyou

Acceptance of Terms

By accessing our website or engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions.

You must be at least 18 years of age and possess the legal capacity to enter into a binding agreement. If you are acting on behalf of an organisation, you represent that you have authority to bind that organisation.

If you do not agree with any part of these terms, please discontinue use of this website and refrain from engaging our services.

Service Description

Mivella provides legal services and administrative assistance in Singapore, currently including:

• Probate & Estate Administration — assisting executors and family members with estate proceedings
• Consumer Dispute Advisory — supporting individuals in resolving disputes with service providers or retailers
• Non-Profit & Charity Registration — guiding organisations through establishment and regulatory filing

Service availability may vary based on resource capacity and the nature of each matter. We reserve the right to decline a matter where a conflict of interest exists or where we are not suitably positioned to assist.

The information on this website is for general reference only and does not constitute legal advice tailored to your individual circumstances.

User Responsibilities

When using our website or services, you agree to:

• Provide accurate, complete, and up-to-date information when requested
• Cooperate in a timely manner to allow us to carry out agreed services
• Use the website only for lawful purposes and in a manner that does not infringe the rights of others
• Refrain from attempting to disrupt or compromise the security of our website or systems
• Not reproduce, redistribute, or commercialise any content from this website without written consent

We are not responsible for delays or failures in service delivery that arise from incomplete or inaccurate information provided by you.

Intellectual Property

All content on this website — including text, design elements, templates, and branding — is the intellectual property of Mivella or its licensors and is protected under Singapore copyright law.

You are granted a limited, non-exclusive, non-transferable licence to access and view the content for personal, non-commercial use only. No other rights are granted.

Documents produced as part of a service engagement are provided for your use in connection with that specific matter. Reproduction or redistribution of such documents for other purposes requires our written approval.

Payment Terms

Fees for our services are as set out in the relevant engagement documentation.

• Fees are quoted and payable in Singapore Dollars (SGD)
• Payment terms will be specified in the engagement letter provided before work commences
• Disbursements (court fees, filing charges, third-party costs) are billed separately unless stated otherwise
• Accepted payment methods include bank transfer and such other methods as may be communicated

Refund policy: Fees for work already undertaken are non-refundable. Where an engagement has not yet commenced, we will discuss a fair resolution on a case-by-case basis. Disbursements already paid to third parties cannot be recovered.

Fees are subject to GST where applicable under Singapore tax legislation.

Service-Specific Terms

Probate & Estate Administration

Timelines of six to sixteen weeks are typical but may vary depending on estate complexity, court scheduling, and responsiveness of third-party institutions. We will communicate any material changes to the expected timeline as they arise.

Consumer Dispute Advisory

Our advisory covers claim assessment, correspondence strategy, and preparation for Small Claims Tribunal or mediation. We do not provide representation at hearings as part of the standard service unless separately agreed. Outcomes are subject to the applicable tribunal's discretion and cannot be predicted.

Non-Profit & Charity Registration

Registration timelines of four to eight weeks are subject to the processing schedules of the relevant regulatory authorities, including the Registry of Societies and the Commissioner of Charities. We will assist with responses to regulatory queries within the scope agreed.

Disclaimers

Our services and website content are provided in good faith but without warranties of any kind, express or implied, to the extent permitted by law.

• Content on this website is for general informational purposes and does not constitute legal advice for your specific circumstances
• We make no representation that the information on this website is current, complete, or error-free at all times
• Engaging with our services does not create a solicitor-client relationship until a formal engagement letter is signed

Limitation of Liability

To the extent permitted by Singapore law, Mivella's total liability arising from or in connection with our services or this website shall not exceed the fees paid for the specific service to which a claim relates.

We shall not be liable for indirect, consequential, incidental, or special damages arising from your use of this website or our services, including loss of income, business opportunities, or data.

Nothing in these terms limits liability for fraud, wilful misconduct, or any matter that cannot be excluded by law.

Termination

Either party may terminate a service engagement by providing reasonable written notice. Termination does not affect any accrued rights or obligations, including payment for work completed prior to the termination date.

We reserve the right to suspend or terminate access to this website for users who breach these terms, without prior notice where circumstances require.

Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of Singapore. Any dispute arising under these terms shall be subject to the jurisdiction of the Singapore courts.

Before commencing formal proceedings, both parties agree to attempt in good faith to resolve any dispute informally by written correspondence. We will respond to such correspondence within 10 business days.

Where informal resolution is not achieved within 30 days, either party may refer the matter to mediation through the Singapore Mediation Centre before pursuing litigation.

General Provisions

• Entire Agreement — these terms, together with any engagement letter, constitute the full agreement between the parties for the relevant matter
• Severability — if any provision is found invalid or unenforceable, the remaining provisions continue in full effect
• Waiver — failure to enforce any term does not constitute a waiver of the right to enforce it subsequently
• Assignment — you may not assign or transfer your rights or obligations without our written consent
• Notices — formal notices should be sent by email to [email protected] or to our registered address

Changes to Terms

We may update these Terms & Conditions periodically. The current version will always be available on this page, with the "Last Updated" date reflecting any changes.

For ongoing engagements, material changes to terms will be communicated directly to affected clients. Continued use of our website after an update constitutes acknowledgment of the revised terms.

Contact

For questions or correspondence relating to these terms, please contact us through the details below: